NEW Ts & C's

This website www.thepaleobrothcompany.com is owned and operated by

The Paleo Broth Company

Unit 7

Victoria Works

Victoria Road

Hebden Bridge

West Yorkshire

Email: thepaleobrothcompany@gmail.com

Tel: 07551162565

Please read these terms and conditions carefully before you start to use the site. By using this site you indicate that you accept these terms and conditions and any other documents expressly referred to within, and that you agree to abide by them. If you do not agree to these terms, please do not use our site.

2. Make a contract with us

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order, and that a contract has been made between us.

2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.

2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.

2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.6 This contract is covered by English law.

2.7 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. How to place order

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. 

3.2 Carriage charges will be shown prior to you placing your order.

3.3 You will be required to pay for the goods in full at the time of ordering.

3.4 We use secure payment facilities of PAYPAL

3.5 Promotional prices only apply during the period stated.

3.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

3.8 Once your order is complete we will notify you of the dispatch date.

4. Delivery & Carriage Charges

4.1 Goods will normally be dispatched from our kitchen within 1-2 working days and any estimated dispatch date is a an estimate, which can change without notice.

4.2 We will normally dispatch the goods within 1-2 working days.

4.3 We can deliver our broth anywhere in mainland Great Britain. Unfortunately we do not deliver to any islands or the Highlands/Islands of Scotland, any channel islands or any of the following post codes due to the delivery time

AB31-AB38, HS, AB40-AB56, IV41-49

IV1-28, IV51, 55 and 56, IV30-32, KA27 and 28

IV36-40, KW15-17, IV52-54, PA20, IV63, PA41-PA49

KW1-14, PA60-78, PA21-PA38, PH42-44, PH4-PH41, ZE

PH49-PH50, Isle of Man, Northern Ireland,Channel Islands, All of the Republic of Ireland

4.4 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 8:00am and 6:00pm Monday-Friday. 

We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

4.5 After a failed delivery attempt (or if you are not at home for an agreed delivery) the goods may be returned to us and we reserve the right to charge you.

4.6 If you cannot change the delivery address once the goods have been dispatched to you.

4.7 Please check the goods on delivery - any goods found to be missing or damaged should be notified to ourselves within a 24 hours time, (due to the product being fresh food)

4.8 If the goods are lost or damaged in transit, please let us know promptly.

4.9 Deliveries are made on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.

4.10 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

4.11 Disposal of packing materials is your responsibility.

4.12 We not offer a weekend delivery and collection is made from Monday to Wednesday. Therefore should an order be placed on a Thursday or a Friday, the Supplier will endeavour to deliver the product by the following Tuesday.



5. Cancellation and returns

5.1 This policy does not apply to goods ordered by businesses which are exempt form the Distance Selling Regulations, or the following goods which are exempt from the right to cancel.

6. Faulty Goods / Guarantee

6.1 Upon arrival please refrigerate or freeze as soon as possible, perferable within 1hour

6.2 If there is a problem with the goods, please notify with in 24 hours us by email or by telephone providing details of the problem. It's helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

6.3 Where a claim of defect or damage is made, the Goods may have to be returned by the Buyer to Us within the use by date on the product. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the goods are in fact defective and/or need to be returned.

This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.

1. Use of Website

1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.

2. Visitor Conduct

2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

3. Site Uptime

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

4. Links to and From other websites

4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

5. Exclusion of Liability

5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

6. Law and Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.